Submit a ticketCall us

Cloud Workloads: Meet Your New Hybrid IT Reality
Have you found yourself in that evolving, hybrid IT grey area and wondering if cloud workloads are now part of your purview? And if so, will monitoring cloud workloads require a new set of dedicated cloud monitoring tools? Your answers: yes, they should be, and no, they don’t.

Find out how SolarWinds® Server & Application Monitor (SAM) can help you monitor your cloud workloads side by side with your on-premises workloads. Register Now.

Home > Success Center > Log & Event Manager (LEM) > Update License button is disabled

Update License button is disabled

Created by Jason Dee, last modified by MindTouch on Jun 23, 2016

Views: 24 Votes: 1 Revisions: 3

Overview

While attempting to activate your renewed license, you are unable to click on the Update License button under Manage > Appliances > License.

 

Environment

All LEM versions

 

Cause 

  • Using a LEM Desktop Console that's a different version than the virtual appliance.
  • Browser caching issues.

 

Resolution

  1. If you are using the Desktop Console, try opening a browser and using the web console.
  2. If it is not selectable in your browser, try using a different browser and/or clearing your browser's cache, closing and launching the browser, then check again.

 

If the above steps fail, please contact SolarWinds Support.

 

 

 

 

Last modified

Tags

Classifications

Public