Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Log & Event Manager (LEM) > Unable to log into Adobe Air console

Unable to log into Adobe Air console

Table of contents

Update January 5th, 2016


Troubleshooting steps when you are unable to log into Adobe Air Console to the LEM.


LEM version 6.2


  • Verify correct version of the console is installed.
  • Use the host name rather than IP.
  • Port 8443 must not be used.
  • If you are using 8443 you need to accept the certificates.
  • If that fails, go to %appdata% > Roaming > delete sim.console.  This will force the Air Console to act like a fresh install. 



Last modified
14:01, 11 Jan 2017