Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Log & Event Manager (LEM) > Unable to log into Adobe Air console

Unable to log into Adobe Air console

Table of contents

Updated January 16, 2017

Overview

Troubleshooting steps when you are unable to log into Adobe Air Console to the LEM.

Environment

LEM all versions

Detail

  • Verify correct version of the console is installed.
  • Use the host name rather than IP.
  • Port 8443 must not be used.
  • If you are using 8443 you need to accept the certificates.
  • If that fails, go to %appdata% > Roaming > delete sim.console.  This will force the Air Console to act like a fresh install. 

 

 

 

Last modified

Tags

Classifications

Public