Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Log & Event Manager (LEM) > Unable to connect to the LEM appliance after upgrading to LEM 6.3

Unable to connect to the LEM appliance after upgrading to LEM 6.3


Problem Overview

When you connect LEM appliance on secure port 8443 using Microsoft® Internet Explorer® (IE) or the Desktop Console powered by Adobe® AIR® Runtime, an error message displays that prompts you to check Transport Layer Security (TLS) 1.0, 1.1, and 1.2. Connecting to the appliance on port 8080 does not generate an error message. 


Simply no error message but just connection time out after few minutes if you applied HF5 ( in some cases)


  • LEM 6.3 and later 


  1. LEM 5.7 and earlier generated a certificate using Message-Digest algorithm 5 (MD5) as the hash algorithm for certificates. This hash algorithm is incompatible with TLS 1.2, which is used in LEM 6.3 and later.
  2. In some cases this can happen after applying 6.3.1 HF5


Use the confselfsignedcert command included in the LEM 6.3 management console to configure your LEM appliance to generate and use a new self-signed certificate. All existing certificates and CA information will be lost. 

  1. Open a cmc command prompt in VMware® vSphere®, Microsoft Hyper-v®, or an SSH client (such as PuTTY). 
  2. Access the management console.


  3. At the cmc> prompt, type manager to access the manager menu.
  4. At the cmc::manager> prompt, type confselfsignedcert to create a new self-signed certificate. 
  5. When prompted, type y to continue.
  6. Follow the prompts on your screen to complete the certificate.
  7. Log back in to your appliance using IE or the LEM desktop console. 


Last modified