Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Log & Event Manager (LEM) > SolarWinds LEM Upgrade Guide > Upgrade LEM: complete steps > Upgrade the connectors

Upgrade the connectors

Beginning in LEM 6.2.0, you can upgrade your connectors using the LEM console. For versions prior to 6.2.0, update your connectors using the CMC command interface.

Upgrade connectors using the LEM console

  1. Navigate to the Appliance grid on the Manage tab.
  2. In the toolbar, click the Connector Updates drop-down menu and select Update now.

    A message displays, confirming the update was applied.

Upgrade connectors using the CMC interface

The download requires approximately 3.6 MB of disk space.

  1. Download the current Connector Update package from the LEM Additional Components page located on the SolarWinds Customer Portal.
  2. Prepare the update package.
    1. Unzip the Connector Update Package file.

      The directory structure uses approximately 100 MB of disk space.

    2. Open the SolarWinds-LEM-Connectors folder.
    3. Copy the LEM folder to the root of a network share.

      For example: \\<server-IP>\<share-name>

      The connector locates the LEM directory under the root of the share.

  3. Connect to the LEM virtual appliance using a virtual console or SSH client.
  4. Access the cmc> prompt.

    If you are using a virtual console, scroll down to Advanced Configuration and press Enter.

    If you are using an SSH Client, log in using your CMC credentials.

  5. Update the connectors.

    File:Success_Center/Reusable_content_-_InfoDev/LEMUserGuide_MT/0F0/050/010/cmc_management_console_menu_374x245.png

    Press Enter after entering each command.

    1. At the cmc> prompt, enter manager.
    2. At the cmc::cmm# prompt, enter sensortoolupgrade.
    3. Press Enter to begin the upgrade process.
    4. Enter n (network) for your sensor tool updates location.
    5. Press Enter to continue.
    6. Enter your Windows destination share.

      For example: \\server\share:\\share\folder\

    7. Enter y to confirm your share name.
    8. When prompted, enter your name, user name, and password.
  6. Verify that the configured connectors restart after the update by monitoring the LEM Console and searching for InternalToolOnline events in the default SolarWinds events filter.
  7. When the update is completed, enter exit twice and press Enter twice to exit the CMC interface.

 

Last modified
15:35, 3 May 2017

Tags

Classifications

Public