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Home > Success Center > Log & Event Manager (LEM) > SolarWinds LEM Upgrade Guide > Preparing to upgrade LEM

Preparing to upgrade LEM

The Log & Event Manager (LEM) upgrade process consists of upgrading the LEM virtual appliance and the console, agents, and reports.

The LEM 6.3.1 appliance upgrade package upgrades all LEM appliance components running LEM version 6.2.1 and later. If you are running an earlier version of LEM or TriGeo SIM, see Upgrade paths for prior versions to review your required upgrade path.

SolarWinds recommends this upgrade for all LEM components. The latest LEM agents are available both as stand-alone installers and as part of the LEM appliance upgrade package.

For more information about this release, see the Release Notes.

Apply a new license key

If you are upgrading a LEM virtual appliance from a previous version, you must apply a new license key within 30 days of upgrading. Otherwise, the virtual appliance will not accept new nodes.

  1. Obtain a license key from the SolarWinds Customer Portal.
  2. Open the LEM console and log into the LEM manager as an administrator.
  3. Click Manage and select Appliances.
  4. Click the License tab on the Properties pane.
  5. Click Update License.

    The License Activation pane displays in the License tab.

  6. Click the Type drop-down menu and select Automatic (if this computer has Internet access) or Manual (if this computer does not have Internet access).

  7. Enter the license key in the Key field.
  8. Enter your name, email, and phone number in the appropriate fields.

    Do not use special characters (such as dashes or periods) in the phone number.

  9. Click Activate.
  10. When prompted, click OK to complete the procedure.

    Your license key is activated.

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