Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Log & Event Manager (LEM) > SolarWinds LEM Quick Start and Deployment Guide > Find LEM support on the Customer Portal and THWACK > Set up additional Customer Portal user accounts

Set up additional Customer Portal user accounts

Table of contents
No headers
Created by Caroline Juszczak, last modified by Caroline Juszczak on Aug 05, 2016

Views: 25 Votes: 0 Revisions: 2

If you have Account Administrator access to the SolarWinds customer portal, you can add additional user accounts and define each user's access level and contact type.

For more information about user account types and permissions, see this FAQ page.

  1. Log in to with your email address.
  2. In the user account drop-down menu in the upper-right corner, click Company Account Settings.
  3. Click the Add User button.
  4. Enter the user's information.
  5. Specify the user's access level:
    • Account Administrator: Can access all areas of the Customer Portal. Can also add and remove users, edit user profile information, and assign roles and contact types to users.
    • Standard Access: Can access all areas of the Customer Portal.
    • No Access: Cannot access the Customer Portal, but is listed as a contact on the account.
  6. Specify the user's contact type:
    • Primary Contact: Receive all account-related communications.
    • Billing Contact: Receive communications relating to billing.
    • Partner Contact: Receive communications related to partner support.
    • Renewal Contact: Receive communications relating to maintenance renewals and product maintenance expiration.
    • Support Contact: Receive communications related to technical support.


Last modified
12:55, 5 Aug 2016