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Home > Success Center > Log & Event Manager (LEM) > SolarWinds LEM Quick Start and Deployment Guide > Find LEM support on the Customer Portal and THWACK > Access the Customer Portal

Access the Customer Portal

Created by Caroline Juszczak, last modified by Caroline Juszczak on Aug 05, 2016

Views: 21 Votes: 0 Revisions: 3

The SolarWinds Customer Portal provides access to license and maintenance information, support cases, and product downloads, as well as live and instructor-led virtual classroom training.

Create your user profile

To create a user profile, you must know the SolarWinds customer ID (SWID) issued to your company. If you are a SolarWinds customer but do not have a SWID, contact SolarWinds Customer Support.

Users with multiple SWIDs require only one user profile. Your user profile can be linked to multiple SWIDs.

  1. Go to customerportal.solarwinds.com.
  2. Click the Register tab.
  3. Enter your organization's SWID and your email address.

    If you have multiple SWIDs, enter any SWID to create your profile. Later, use the User Profile menu to link the other SWIDs to your profile.

    The account administrator will review the request, and you will receive an email when it is approved.

For more information about creating an account, see this FAQ page.

Explore the Customer Portal

File:Success_Center/Reusable_content_-_InfoDev/LEM/LEMQuickStart/0H0/010/customer_portal.png

File:Success_Center/Reusable_content_-_InfoDev/LEM/LEMQuickStart/0H0/010/callout1.png Manage licenses and access license keys.
File:Success_Center/Reusable_content_-_InfoDev/LEM/LEMQuickStart/0H0/010/callout2.png Download purchased products.
File:Success_Center/Reusable_content_-_InfoDev/LEM/LEMQuickStart/0H0/010/callout3.png Open a new support case and monitor existing cases.
File:Success_Center/Reusable_content_-_InfoDev/LEM/LEMQuickStart/0H0/010/callout4.png Download free trials of integrated products.
File:Success_Center/Reusable_content_-_InfoDev/LEM/LEMQuickStart/0H0/010/callout5.png Sign up for instructor-led virtual classroom training.
 
Last modified
12:53, 5 Aug 2016

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