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Home > Success Center > Log & Event Manager (LEM) > SolarWinds LEM Quick Start and Deployment Guide > Activate the virtual appliance > Apply your activation key offline

Apply your activation key offline

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Created by Caroline Juszczak, last modified by Caroline Juszczak on Aug 05, 2016

Views: 62 Votes: 0 Revisions: 3

If your LEM Console is not connected to the Internet, you can apply a new license key offline using the LEM Console and a computer with Internet access. Applying a license key reactivates log event collection, restoring full product functionality.

You cannot upgrade your license using the SolarWinds License Manager.

  1. Open the LEM Console and log into your LEM Manager as an administrator.
  2. Navigate to Manage > Appliances.
  3. Select the License tab on the Properties pane.
  4. In the License Activation pane, select Manual in the Type field.
  5. Copy the Unique ID of this LEM Virtual Appliance.

    If the computer hosting LEM Manager does not have Internet access, manually copy and paste the Unique ID into a text file and save the file to a shared drive accessible from a computer with Internet access.

  6. On a separate system with Internet access, generate a license file.
    1. Navigate to the SolarWinds Customer Portal.
    2. Select License Management and then select License Management again.
    3. Under the LEM product, select Activate license manually.
    4. In the pop-up window, fill in the form and paste the LEM Virtual Appliance's Unique ID in the form.
    5. Click Generate License File to download your license file to your hard drive. If your LEM installation is on a system without Internet access, save the license file to a shared drive that your LEM Console can access.
  7. In the License Activation pane, click Update License and select the downloaded license file.
  8. Click Activate at the bottom of the License tab.
Last modified
08:55, 5 Aug 2016