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Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
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Home > Success Center > Log & Event Manager (LEM) > No email received from LEM but monitoring page shows rule triggered and email has been sent

No email received from LEM but monitoring page shows rule triggered and email has been sent

Overview

Three quick checks to carry out in LEM if no email is received, but monitoring page shows that the rule has been triggered and email has been sent.

Environment

LEM 6.2 and later

Resolution

  1. For the rule that is showing as triggered, go to the rule itself, look into the Send an email message: action, and verify that the user you want to receive the email is selected.
  2. Go to Build > users.
    1. Locate and click the user to verify that it is highlighted.
    2. Click Test Email under the Contact Information Section.
    3. Check if this causes an error message.
  3. If there are no errors, check the email Active Response connector. Refer to Configure the Email Active Response Connector. Verify that all the connector's SMTP server information is correct.

 

If the issue persists, refer to Troubleshooting rules and email responses. If this still does not resolve your issue, please contact the SolarWinds Technical Support for further assistance.

 

 

 

Last modified
18:18, 14 Sep 2016

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