Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Log & Event Manager (LEM) > Mount error 112 when upgrading LEM

Mount error 112 when upgrading LEM

Updated June 13, 2017


The following error is displayed after entering the network share details and credentials while upgrading LEM:

Mount error 112


LEM 6.3.1 and earlier


This error may be caused by disabling support for SMBv1(client) by MS in your Windows release or the domain admin via GPO due to being outdated compared to its counterparts SMBv2 and SBMv3.


Refer to Stop using SMB1 (Content provided by NedPyle [MSFT], available at, obtained on June 12, 2017) for an explanation on why SMB1 is disabled in the latest Windows version.


As of LEM 6.3.1 HF6, we only support SMBv1 Cilent protocol. Support for SMB v2 and V3 is planned in upcoming major releases of LEM.


Perform any of the following options:


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.



Last modified