Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Log & Event Manager (LEM) > Logon failed error in LEM Reports Console

Logon failed error in LEM Reports Console

Created by Justin Rouviere, last modified by Justin Rouviere on Dec 21, 2016

Views: 170 Votes: 3 Revisions: 7

Overview

This article describes how to handle login errors in Crystal Runtime reports.  

Environment

All LEM Reports Console versions

Resolution

To generate the Database Vendor Code, run the Database Maintenance Report and refer to the below articles.

Refer to the following articles to troubleshoot the error.

 

If you are not getting a Database Vendor Code, reinstall the LEM Reports software and Crystal Reports v11 Runtime. You may install the software to another machine to determine if it is a local machine problem or another possible issue.

 

If the error persists, contact SolarWinds Support.

 

Last modified

Tags

Classifications

Public