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Home > Success Center > Log & Event Manager (LEM) > Logon Failed. Database Vendor Code: -4001

Logon Failed. Database Vendor Code: -4001

Created by Justin Rouviere, last modified by Caroline Juszczak on Mar 12, 2018

Views: 1,265 Votes: 0 Revisions: 10

Updated August 3, 2017

Overview

This article describes the issue where you are unable to run reports using the Reports Console and you receive the following error:

Logon Failed.Details: [Database Vendor Code: -4001  ] Error Code: -2147189176

Environment

All LEM versions

Cause 

This error is caused by an authentication issue with LEM.

Resolution

  1. On the LEM Reports Console, go to the Configure > Managers - Credentials and Certificates view.
  2. Update the credentials.
    • Use the credentials that you use to sign in to the Web Console.
    • If you use local.domain\username to sign into the Web Console, use the same username format and password here.
  3. Click the green plus icon to save your changes. The credentials will be blanked out, but are saved.
  4. Close and re-open the Reports Console.
  5. Re-run the report. 

 

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