Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Log & Event Manager (LEM) > Local Agent Installer does not respond when starting the service

Local Agent Installer does not respond when starting the service

Created by Jason Dee, last modified by MindTouch on Jun 23, 2016

Views: 67 Votes: 1 Revisions: 3

Overview

This article provides brief information and steps to resolve the issue when the Local Agent Installer does not respond while attempting to start the service.

 

Environment

LEM all versions

 

Cause 

The issue is caused by left over files from a previous Agent installation.

 

Resolution

  1. Stop the installer process from the Task Manager.
  2. Uninstall any SolarWinds Log and Event Manager Agent entries under Programs and Features in Control Panel.
  3. Open Windows Explorer and go to C:\Windows\system32 (32-bit) or C:\Windows\SysWOW64 (64-bit) and delete the ContegoSPOP folder, if it still exists. 
  4. Run the Local Agent Installer again and complete the installation.

 

 

 

 

Last modified
20:15, 22 Jun 2016

Tags

Classifications

Public