Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Log & Event Manager (LEM) > LEM web interface takes a while to load or displays a connection refused error

LEM web interface takes a while to load or displays a connection refused error

Created by Randall Harwood, last modified by MindTouch on Jun 23, 2016

Views: 236 Votes: 0 Revisions: 5


LEM web console displays an error when trying to connect via HTTP and HTTPS:





Page Cannot be Displayed


All LEM versions


This issue may be caused by the following:

  • The manager service has crashed or is not running
  • The current resource reservations are inadequate for your environment


  1. Restart the manager service.
    1. Connect to the CMC console. See Use an SSH client to connect to your LEM Appliance.
    2. Go to the manager menu.
    3. Run the restart command.
      Note: If the console starts loading after the service restart, the manager service likely crashed due to inadequate resources. See LEM goes down daily and requires constant restarts.
  2. Try connecting with a different browser and a different machine, if possible.


Contact SolarWinds Support for further assistance.





Last modified
20:15, 22 Jun 2016