There are a number of reasons why a LEM agent might not connect to your LEM appliance. The following troubleshooting procedures can help you work around the most common causes:
The LEM Agent runs as a service on the host operating system. Ensure the service is running on the host system.
ps ax grep
contegoin a CLI terminal.
sudo /etc/init.d/swlem-agent start.
ps ax | grep -i trigeo.
launchctl load /Library/LaunchDaemons/com.trigeo.trigeoagent.plist.if the LEM agent is not loaded.
The LEM agent relies on the following ports to communicate with the LEM appliance. Ensure you have the proper exceptions in place for any firewall between a LEM Agent and the LEM appliance.
SolarWinds recommends disabling the domain, public, and private profiles, even though IP subnets may be fully configured in Active Directory sites. There are instances when Windows firewall blocks agent communications even when the port connection is tested.
|37890-37892||Traffic from LEM agents to the LEM appliance.|
|37893-37896||Traffic from the LEM appliance to LEM Agents.|
To check the software version, locate the LEM agent installation folder on your system.
|System||Location of LEM Agent Installation Directory|
|Microsoft Windows|| |
|Apple Macintosh|| |
In the installation folder, locate and open
spoplog.txt file, and then search for the release in the file. The most recent entry reflects the current version running on your system. For example:
SolarWinds Log and Event Manager Agent (Release x.x.x).
Reset the LEM agent certify when you experience intermittent connectivity, issues with upgrading the LEM agent software, or a general failure to connect.
*.trigeofiles under the spop folder in
If you continue to have issues after resetting the LEM agent, perform the following steps:
Delete the spop folder in
Do not delete the ContegoSPOP folder.
Stop the swlem-agent service
Delete the spop folder.
rm -Rf /usr/local/contego/ContegoSPOP/spop
Click Manage > Nodes.
Locate the affected LEM agent in the Nodes grid.
Restart the swlem-agent service.
launchctl unload /Library/LaunchDaemons/com.swlem.swlemagent.plist
Delete the spop folder.
rm -Rf /Applications/TriGeoAgent/spop
launchctl load /Library/LaunchDaemons/com.swlem.swlemagent.plist
To determine if your firewall is configured correctly:
spopf.conf file in a text editor and modify the following lines:
This process works best if you open WordPad and run as an administrator. The process also assumes ports 65320-65323 are available for use.
Download the Remote Agent Uninstaller to uninstall an agent, or use Programs & Features in the Windows control panel.
Run the remote installer using runas administrator with the file on the local hard drive (including administrators). If you are running Windows Server 2012 R2 or Windows 8.1, do not use the Remote Agent Installer.
Remove the agent directory located at
Re-install the LEM agent.
During the installation, use the following guidelines:
spop.conffile from the agent installation folder.