Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Log & Event Manager (LEM) > SolarWinds LEM 6.3 User Guide > Additional LEM Configuration and Troubleshooting Information > Creating Email Templates in the LEM Console

Creating Email Templates in the LEM Console

Table of contents
No headers

You can use email templates to customize your email notifications when triggered as responses in your rules.

An email template includes static and dynamic text (or parameters). The static text lets you customize the appearance of the email. The dynamic text is filled in from the original event that triggered the rule to fire.

For example, if you create an Account Lockout template to notify you when an account is locked out or automatically file a trouble ticket, the static text describes the event and incorporates the dynamic text to describe the account filled out from the original event.

Create templates that are specific to an event type you are looking for to help avoid creating one email template per rule. For example, you can have one template for Account Modification to notify you when a user is added or removed from a group, their password is reset, or other details are changed. There is no limit to the number of templates you can create.

After you create the email template, navigate to the Email section of the rule using the email template. Here, you can drag your desired fields from the targeted event into the corresponding parameters. 

To keep rules, events, and emails simple to manage, SolarWinds recommends the following:

  • Create the rule with a name that describes the event.
  • Create the email template with a name that describes the event.
  • In the email template subject or message, enter the event or rule name to describe the event or alert.

When you receive the email, you can identify the email template, the rule that fired, and the event that caused the rule to fire.

  1. Go to Build > Groups.
  2. Click File:Success_Center/Reusable_content_-_InfoDev/LEMUserGuide_MT/0E0/0K0/Button-Add_15x13.png, select Email Template or one of the existing email templates and clone the template, and then modify the name and parameters of the template.
  3. In the Details pane, enter a template name.

    This will be used in rules to reference the template.

  4. Create dynamic text (parameters) for your rule.
    1. Type a name in the Name field under the Parameters list and click File:Success_Center/Reusable_content_-_InfoDev/LEMUserGuide_MT/0E0/0K0/Button-Add_15x13.png.

      For example, DetectionIP, DestinationAccount, EventInfo, and so on. This name is a reference to the actual event data.

    2. Repeat this for all the parameters you want to add.

      Each one of these is a variable that holds your data and places it in the right location in the email. For example, for an Account Lockout template, consider using the Time, Account, DC, and Machine parameters.

  5. Complete the Subject box.
    1. Specify static text (optional).
    2. To use a Parameter, enter the name as it appears in the parameters list, including the dollar sign, or drag it from the Parameters list into where you want it to appear in the subject.

      Using a dynamic Parameter in the Subject provides a subject that includes the user account name, source, or any other text from the originating event.

  6. Enter the body of the message in the Message box.
    1. Specify static text (optional).
    2. To use a Parameter, either type in the name as it appears in the parameters list, including the dollar sign, or drag it from the Parameters list into where you want it to appear in the message body.

      You can use a combination of static and dynamic text, such as Account $Account locked out at $Time on DC $DC from computer $Machine. This would display the following: Account testuser locked out at 7/21/2016 8:05am on DC DC1 from computer PC1

  7. Click Save.
Last modified
16:32, 27 Jan 2017

Tags

Classifications

Public