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Home > Success Center > Log & Event Manager (LEM) > LEM Reports Troubleshooting Guide > LEM reports issues and error codes > LEM reports logon fails

LEM reports logon fails

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When logon does fail, it is usually within the first minute.

Troubleshooting considerations

When logon fails, check crystaljrc.log for one or more of the following issues:

  • Unreachable host
  • Incorrect Username or Password.
  • Incorrect IP address (server not reachable).
  • Manager port not accessible.
  • Firewall restriction on the windows machine.
  • unrestrictreports not being run on the manager.

If the LEM/SIM has separate manager and database appliances, port 9001 must be open on both appliances. Run unrestrictreports on both appliances. On the Database node, the port must be opened from Windows running Reports. On the Manager node, the port must be opened from the Database node.

  • Firewall restriction on a network
  • Router in the network
  • Reboot the LEM
  • Reboot the computer

Diagnose manager port access from the reports Windows machine.

An open 9001/tcp port indicates an accessible port for report communication.

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