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When logon does fail, it is usually within the first minute.
When logon fails, check crystaljrc.log for one or more of the following issues:
If the LEM/SIM has separate manager and database appliances, port 9001 must be open on both appliances. Run unrestrictreports on both appliances. On the Database node, the port must be opened from Windows running Reports. On the Manager node, the port must be opened from the Database node.
Diagnose manager port access from the reports Windows machine.
An open 9001/tcp port indicates an accessible port for report communication.