Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Log & Event Manager (LEM) > LEM Memory Low - Millions of Alerts waiting

LEM Memory Low - Millions of Alerts waiting

Created by Craig O’ Neill, last modified by Mindy.Kerber on Oct 19, 2016

Views: 870 Votes: 0 Revisions: 3

Overview

In cmc → appliance → diskusage you see Millions of Alerts waiting in Memory

Symptoms of a Memory leak in LEM

Agents not reporting to LEM

Environment

  • LEM 6.1

 

Cause 

The addition of the isThreat field in the 6.2.0 agents are making the events incompatible with the 6.1.0 manager.

 

Results in the following exception

 

java.lang.ArrayIndexOutOfBoundsException: 10
at com.solarwinds.lem.database.lucius.LuciusDataWriter.writeBufferToLucius(LuciusDataWriter.java:609) [lem_lucius.jar:6.1.0.448.474828]
at com.solarwinds.lem.database.lucius.LuciusDataWriter.writeBufferToLucius(LuciusDataWriter.java:298) [lem_lucius.jar:6.1.0.448.474828]
at com.solarwinds.lem.database.lucius.LuciusAlertStorage.postBufferData(LuciusAlertStorage.java:76) [lem_lucius.jar:6.1.0.448.474828]
at com.solarwinds.lem.database.lucius.LuciusAlertStorage.postBufferData(LuciusAlertStorage.java:67) [lem_lucius.jar:6.1.0.448.474828]
at com.trigeo.core.EventToDB.postBufferToDatabase(EventToDB.java:1249) [lem_manager.jar:6.1.0.448.474828]
at com.trigeo.core.EventToDB.postBufferAlerts(EventToDB.java:1069) [lem_manager.jar:6.1.0.448.474828]
at com.trigeo.core.EventToDB.access$1300(EventToDB.java:56) [lem_manager.jar:6.1.0.448.474828]
at com.trigeo.core.EventToDB$AlertBufferReader.readSingleBuffer(EventToDB.java:347) [lem_manager.jar:6.1.0.448.474828]
at com.trigeo.core.EventToDB$AlertBufferReader.call(EventToDB.java:243) [lem_manager.jar:6.1.0.448.474828]
at com.trigeo.core.EventToDB$AlertBufferReader.call(EventToDB.java:217) [lem_manager.jar:6.1.0.448.474828]
at java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_67]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.7.0_67]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.7.0_67]
at java.lang.Thread.run(Unknown Source) [na:1.7.0_67]
(Wed Sep 09 19:57:36 PDT 2015) EE:ERR [LuciusDataWriter]

{BBS:DequeueToDB-1:18}

EXCEPTION: {}

 

Resolution

  1. Ensure that the Windows Agent is not Newer than version 6.1
  2. Uninstall the 6.2 Agent(s) and install the correct agent i.e. version 6.1

 

 

 

 

Last modified

Tags

Classifications

Public