Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Log & Event Manager (LEM) > Log & Event Manager Installation Guide > Install the LEM reports application

Install the LEM reports application

Updated: August 30, 2017

This topic describes how to install the optional LEM reports application on either a separate server or on a workstation. The reports application allows you to produce over 200 standard and industry-specific reports.

In this topic:


Pick a suitable host for the reports application Install the LEM reports application Install the LEM reports application provided in the LEM distribution package Install the LEM reports application files downloaded from the Customer Portal Connect the LEM reports application to your LEM database

File:Success_Center/Reusable_content_-_InfoDev/LEM/Log_and_Event_Manager_Installation_Guide/LEM_Installation_Guide/0060-Install_LEM_add-ons_such_as_the_reports_application_and_the_desktop_console/0010-Install_the_LEM_reports_application/lem_qsg_log_in_to_reports7_482x350.png

Pick a suitable host for the reports application

You can install the LEM reports application on as many servers and workstations as you require. Install the LEM reports application on a system that runs overnight. This is important because the daily and weekly start time for these reports is 1:00 AM and 3:00 AM, respectively. It's also important that you install the reports application on a system that can access the LEM database.

See LEM reports application hardware and software requirements for additional requirements.

Install the LEM reports application

The LEM reports application requires the free Crystal Reports runtime application. There are two ways to install the LEM reports application:

  • You can run the reports application installer included in the SolarWinds Log and Event Manager distribution package. The installer installs Crystal Reports and the LEM reports application together.
  • You can download Crystal Reports and the LEM reports application individually from the SolarWinds Customer Portal. You will need to install each application one at a time. This may be necessary if your Windows security settings prevent you from running the other installer.

Install the LEM reports application provided in the LEM distribution package

This installer also installs the Crystal Reports Runtime.

  1. If necessary, copy the SolarWinds Log and Event Manager installation folder to a local drive and open the folder.

  2. Right-click the file "Install Next - LEM Reporting Software.exe" and choose "Open."

    A dialog box that says "Do you want to allow this app to make changes to your device?" opens.

  3. Click Yes to continue.

    The Welcome screen opens.

  4. Click Next, and review the Requirements for Installation.

  5. Click Next, and then click "Begin Install" to start the installation process.

    The installer installs the required applications.

  6. Click Close when the Installation Complete dialog displays.

Install the LEM reports application files downloaded from the Customer Portal

Complete these steps if you were not able to install the LEM reports application using the installer included in the SolarWinds Log and Event Manager distribution package.

Before you begin: Download the LEM reports application and the Crystal Reports Runtime installers from the  SolarWinds Customer Portal.

  1. Run the Crystal Reports Runtime installer and complete the installation steps.
  2. Run the LEM reports application installer and complete the installation steps.
  3. When the installation is complete, click Close.

The LEM Reports console is installed on your system.

Connect the LEM reports application to your LEM database

When you enter a LEM Manager IP address into the LEM reports application, you create a connection between the reports application and the LEM database server running on the LEM Manager VM.

Before you begin: You will need the IP address of the LEM VM and your LEM console login credentials.

  1. Right-click the Reports application icon on your desktop and select Run as administrator.

    To automatically run Reports as an administrator:

    1. Right-click the Reports shortcut and select Properties.

    2. Click Advanced and select the Run as administrator option.

      File:Success_Center/Reusable_content_-_InfoDev/LEM/Log_and_Event_Manager_Installation_Guide/LEM_Installation_Guide/0060-Install_LEM_add-ons_such_as_the_reports_application_and_the_desktop_console/0010-Install_the_LEM_reports_application/lem_qsg_log_in_to_reports1.png

    3. Click OK.

    4. Click OK in the Reports Properties window.

  2. Click Yes in the antivirus dialog box to continue.

  3. Click OK in the information box to create a list containing at least one manager.

    File:Success_Center/Reusable_content_-_InfoDev/LEM/Log_and_Event_Manager_Installation_Guide/LEM_Installation_Guide/0060-Install_LEM_add-ons_such_as_the_reports_application_and_the_desktop_console/0010-Install_the_LEM_reports_application/lem_qsg_log_in_to_reports3_355x89.png

  4. Enter the hostname or IP address of your LEM appliance in the Manager Name field.

    Whenever you see Manager in reference to LEM, it usually refers to the IP address or hostname of your virtual appliance.

    File:Success_Center/Reusable_content_-_InfoDev/LEM/Log_and_Event_Manager_Installation_Guide/LEM_Installation_Guide/0060-Install_LEM_add-ons_such_as_the_reports_application_and_the_desktop_console/0010-Install_the_LEM_reports_application/lem_qsg_log_in_to_reports4.png

  5. Enter the username and password used to log in to the LEM console.

    You can audit users accessing the reporting server running on the LEM VM. Only users with admin, auditor, or reports roles can run reports on the LEM database.

  6. (Optional) Select the Use TLS connection check box to use the transport layer security protocol for a secure connection.

  7. Click Test Connection to verify the connection between the LEM database server and the LEM Reports console.

    The Reports console pings the LEM database and verifies the connection. If the ping is successful, Ping Successful displays in the dialog box.

    File:Success_Center/Reusable_content_-_InfoDev/LEM/Log_and_Event_Manager_Installation_Guide/LEM_Installation_Guide/0060-Install_LEM_add-ons_such_as_the_reports_application_and_the_desktop_console/0010-Install_the_LEM_reports_application/lem_qsg_log_in_to_reports5_356x157.png

  8. Click File:Success_Center/Reusable_content_-_InfoDev/LEM/Log_and_Event_Manager_Installation_Guide/LEM_Installation_Guide/0060-Install_LEM_add-ons_such_as_the_reports_application_and_the_desktop_console/0010-Install_the_LEM_reports_application/lem_qsg_log_in_to_reports6.png to add the IP address to your LEM Manager list, and then click Yes to confirm.

  9. Click Close.

    The Reports console is connected to your LEM database and displays on your screen.

Last modified

Tags

Classifications

Public