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Home > Success Center > Log & Event Manager (LEM) > Log & Event Manager (LEM) Documentation > LEM Administrator Guide > Configure the Email Active Response connector in LEM

Configure the Email Active Response connector in LEM

Updated: October 3, 2018

Configure the Email Active Response connector in your LEM Manager to send automated emails to console users when a rule is triggered. This connector specifies the SMTP Relay mail host that your Manager uses to send emails and provides the requisite server credentials.

If you used the LEM Getting Started Wizard to set up your LEM environment, then the Email Active Response connector is already configured. See Set up LEM to send Email Alerts for more information.


  • An email server that allows LEM Manager to relay email messages through it
  • IP address or hostname of your email server
  • A return email address for bounced messages and replies
  • User credentials for your email server, only if your email server requires internal users to authenticate to send email

To configure LEM to use Office 365 as a mail host, see Configure LEM to send email via Office 365 in the SolarWinds Success Center.

Configure the Email Active Response connector

  1. Log in to your LEM console as an administrator.
  2. On the LEM toolbar, navigate to Manage > Appliances.
  3. Next to your LEM Manager, click button-gear_18x15.png, and then select Connectors.
  4. In the Refine Results search box, enter Email Active Response.
  5. Next to the master connector, click button-gear_18x15.png, and then select New.
  6. Complete the fields in Email Active Response window.


    1. In the Alias field, enter a connector name.
    2. In the Mail Host field, enter the mail host IP address.

      If you use a hostname in the Mail Host field, LEM Manager must be able to resolve the mail host from the DNS entries you entered during your LEM network configuration.

    3. In the Port field, enter 25.
    4. From the Transport Protocol drop-down list, select SMTP.
    5. In the Return Address field, enter a return address.

      This field is pre-populated with Be sure to change this email address.

    6. If the email server requires an Active Directory user to send email, enter the authentication server username and password in the appropriate fields.

      If the email server requires an email to be sent from a computer within the domain, the email server must have an exception created for the LEM hostname. LEM cannot join the domain.

    7. In the Test E-mail Address field, enter a valid email address.

      You can click File:Success_Center/Reusable_content_-_InfoDev/LEM/Log_and_Event_Manager_Administrator's_Guide/LEM_Administrator's_Guide/1300-Users_view_in_the_LEM_console/lem-ug-test-email-address.png and generate a test email after you configure and start the connector.

  7. Click Save.
  8. In the Connector window Status column, locate the new connector.
  9. Next to your connector, click button-gear_18x15.png, and then select Start.

    A File:Success_Center/Reusable_content_-_InfoDev/LEM/Log_and_Event_Manager_Administrator's_Guide/LEM_Administrator's_Guide/0740-Find_and_add_LEM_rules/icon-checkmark_enabled.png indicates that the connector is running.

Test the Email Active Response connector

Send a test email to verify that the connector is working properly.

  • If you receive an email, the connector is working properly.

  • If you do not receive an email, the LEM Internal Events filter provides the following information:

    • Event Name: InternalInfo
    • Event Info: Email notification failed
    • Extraneous Info: Information about the failure. For example, server not reachable, authentication issue, and so on.

Modify the connector configuration as required and then resend a test email.

See also:

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