Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Log & Event Manager (LEM) > LEM: Automatic Connector Update fails

LEM: Automatic Connector Update fails

Updated August 30th, 2017


The LEM automatic connector update fails with the error message: Synchronization with connectors repository has failed


  • LEM 6.3.1 and earlier


This issue has two known causes:

  • A security certificate required for the updates expired. This certificate was updated with Hotfix 6.
  • A change in the internal routing of the SolarWinds website is forcing the connector update traffic to use HTTPS, which it doesn't currently support. A resolution for this is being worked on internally.


To resolve this issue, take any of the following actions:


Alternatively, you can manually apply the connector update using the CMC command line. For details, see:



The latest connector update package is included in the full tool update package, which is available here:


Connector updates are also available from the SolarWinds Customer Portal. Click "Choose Download" and scroll down to the "Package containing latest supported product connectors" link.




Last modified