Revised: October 25, 2011
Log & Event Manager Version 5.3 includes many improvements to first time evaluation and production users, support for Kiwi syslog server, updates to the Log & Event Manager Agent (including Java Runtime Environment), additional nDepth Export functionality, and many other improvements and updates.
Customers updating from Version 5.2 to 5.3 will note the following new features and improvements, organized by functional area:
The following sections provide required information for installing and upgrading Log & Event Manager.
SolarWinds Log & Event Manager consists of an appliance (referred to as "Manager" and "Appliance"), Console, and Reports Console. The LEM virtual appliance requires VMWare ESX/ESXi with vSphere 4.0 or later. The Log & Event Manager Console is an Adobe AIR application, compatible with Windows, Mac OS, and Linux. Log & Event Manager Reports is Crystal Reports-based and requires Windows.
For more information on installing Log & Event Manager, please refer to the Log & Event Manager Quick Start Guide and the Installation Guide.
SolarWinds supports Log & Event Manager Versions 5.2 and 5.3, and legacy TriGeo SIM versions 5.0 and later.
The following sections provide general guidance for completing an upgrade to the latest version of Log & Event Manager, regardless of your current version.
Note: Detailed upgrade instructions are available in the Upgrade Instructions document in the Log & Event Manager software download on the SolarWinds Customer Portal.
In general, you will need to download and unpack the Log & Event Manager software download(s), then continue by upgrading your appliances, Consoles, Reports, and other software as needed. To upgrade the Console, Reports Console, and other software, simply running the installers again will preserve your existing settings and upgrade to the latest compatible version. It's recommended to keep all your software on the latest version for compatibility and performance reasons. You can update your Log & Event Manager agents by running the appropriate installers, or upgrade Windows agents from the Log & Event Manager appliance remotely, configured in the Log & Event Manager Console.
You will need to provide your Log & Event Manager Appliance(s) with an accessible Windows network share or mounted DVD/CD media in order to upgrade. To run the appliance upgrade, log in to your appliance via the CMC at the appliance console or via SSH, then enter "manager" followed by "scriptupgrade" and follow the prompts to enable the appliance upgrade, then type "upgrade" and follow the prompts to begin the upgrade process.
Note: Upgrading your Appliance(s) to version 5.3 will take about 15 minutes, depending on resource capabilities. During this time your manager will be offline, agent/log data will continue to queue and be delivered after startup.
The following sections provide information related to previously unmentioned, known issues in Log & Event Manager.
This version of Log & Event Manager includes a new license for all LEM customers. Please access your activation key from the SolarWinds Customer Portal and activate from Manage > Appliance > License. If you receive an error ("Error retrieving license information") check your license key, network connection, or use the manual activation feature from the SolarWinds Customer Portal.
Customers attempting to uninstall an agent that was originally installed on a previous version may receive one of two errors:
Due to the changes in the Java Runtime Environment and licensing functionality, some agents may appear with a new IP and/or hostname combination. We've attempted to ensure this is the same IP/hostname that connects to the appliance, but there is the possibility on some platforms that this detection is less reliable. On Unix/Linux platforms, there is a known issue in the Java Runtime Environment that makes this detection even less reliable. A workaround is to place the expected/desired value in the /etc/hosts file, which will then be used and transmitted to the appliance.
The following table provides the internal Development ID numbers and external support ID numbers for customer-reported issues resolved in this release.
|Issue Link||Support ID number||Development ID number|
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