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Home > Success Center > Log & Event Manager (LEM) > LEM: Automatic Connector Update fails

LEM: Automatic Connector Update fails

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The LEM automatic connector update fails with the error message: "Synchronization with connectors repository has failed"


  • Log and Event Manager Pre 6.3.1 Hotfix 6


This problem is caused by an expired certificate that is required for updates. SolarWinds is currently working on a fix. See the next section for a workaround.




Current workaround:

Manually apply the connector update using the CMC command line. For details, see:



The latest connector update package is included in the full tool update package, which is available here:


Connector updates are also available from the SolarWinds Customer Portal. Click "Choose Download" and scroll down to the "Package containing latest supported product connectors" link.


Latest Update

LEM 6.3.1 HF6 has been released. Part of the update includes fixes to this error when it is certificate related


Fixed an expired certificate for connector updates.



Last modified
15:07, 22 Aug 2017