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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Use PuTTY to test the LEM agent connectivity

Use PuTTY to test the LEM agent connectivity

Table of contents

Updated July 5, 2017

Overview

This article describes steps you can use to test the LEM agent and manager connection using PuTTY.

Environment

LEM all versions

Steps

  1. Download and install PuTTY from its website if you don't already have it installed.
  2. Open a new session to the LEM appliance's IP address or hostname on port 37890, 37891, and then 37892.

If the Server unexpectedly closed network connection error is displayed, it means that the port is open and there are no communication or connection issues. 

If the Network error: Connection refused error is displayed, it means that the port is not open or an incorrect port was used, or there is a firewall issue between the LEM agent and the appliance.

For further troubleshooting, refer to the agent logs located in C:\Windows\Syswo64\ContegoSPOP\spoplog.txt.

 

Screenshots property of © 2017 PuTTY.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

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