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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Unable to log into Adobe Air console

Unable to log into Adobe Air console

Table of contents

Updated January 16, 2017

Overview

Troubleshooting steps when you are unable to log into Adobe Air Console to the LEM.

Environment

LEM all versions

Detail

  • Verify correct version of the console is installed.
  • Use the host name rather than IP.
  • Port 8443 must not be used.
  • If you are using 8443 you need to accept the certificates.
  • If that fails, go to %appdata% > Roaming > delete sim.console.  This will force the Air Console to act like a fresh install. 

 

 

 

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