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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Unable to log in using Active Directory or Directory Service user

Unable to log in using Active Directory or Directory Service user

Updated March 11th, 2016

Overview

You have created a Directory Service User or Directory Service Group but are unable to log in with that account.

Environment

  • All LEM versions
  • Directory Service Query connector configured and running

Cause 

Using an improper format for your username at the log in prompt.

Resolution

At this time, you will not be able to log in to LEM using a short domain name. The only format you can use for logging in with a domain user is FQDN\USERNAME.

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