Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Unable to log in to the LEM Console with Active Directory after configuring LDAP

Unable to log in to the LEM Console with Active Directory after configuring LDAP

Updated February 8, 2018

Overview

After you configure LDAP through https://lem/mvc/configuration, you cannot log in to the LEM Console with Microsoft® Active Directory®.

The manager.log file (shown below) displays an error. There is only one primary domain controller and no domain controller load balancing in the environment. The certificate for LDAP over SSL (LDAPS) is an enterprise-signed certificate.

[LDAP:abc.com] Failed to initialize!
com.solarwinds.lem.core.users.ldap.exception.LdapConnectionException: Listing groups failed!
Caused by: org.springframework.ldap.CommunicationException: simple bind failed: 10.1.1.100:636; nested exception is javax.naming.CommunicationException: simple bind failed: 10.1.1.100:636 [Root exception is javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Certificate not trusted!]

Caused by: javax.naming.CommunicationException: simple bind failed: 10.1.1.100:636
at com.sun.jndi.ldap.LdapClient.authenticate(LdapClient.java:219)

Caused by: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Certificate not trusted!
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)

Caused by: java.security.cert.CertificateException: Certificate not trusted!
at com.solarwinds.lem.core.users.ldap.model.SSLTrustManager.checkServerTrusted(SSLTrustManager.java:45)

Environment

  • LEM 6.3.1
  • Primary domain controller 
  • LDAPS

Cause 

Unknown. The certificate and CN details may have caused this issue when generating the certificate.

Resolution

Remove and re-add the LDAP configuration details through https://LEM/mvc/configuration.

 

 

Last modified

Tags

Classifications

Public