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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Unable to access LEM using SSH

Unable to access LEM using SSH

Created by Craig O’ Neill, last modified by Tim Rush on Jun 02, 2017

Views: 1,262 Votes: 1 Revisions: 7

Overview

This article addresses the issue where LEM cannot be accessed using PuTTY or another SSH client.

Note: If you do not know the cmc password, open a ticket with LEM Technical Support.

Environment

All LEM versions

Cause 

This can occur because of the following:

  • Incorrect Port
  • Firewall
  • LEM service settings

Resolution

  • Incorrect Port: The port used for SSH in LEM is 32022 or 22 (if LEM is 6.2.1 or earlier, only port 32022 is open)
  • Firewall: Verify that your Firewall allows SSH communication to the LEM appliance on port 32022
  • LEM Service settings: It is possible that SSH has been disabled on the LEM appliance.
    This policy can be implemented for regulation compliance, Auditing and/or Security purposes.

CMC Command

 

 

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