Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Template Rules are missing from LEM

Template Rules are missing from LEM

Created by Justin Rouviere, last modified by MindTouch on Jun 23, 2016

Views: 856 Votes: 0 Revisions: 4


Template rules are missing from LEM such that no pre-configured rules can be cloned and the Add Rules Wizard will not be able to complete.


All LEM versions


Multiple Managers appear in the Manage > Appliances view:

  1. From the Web or AIR console go to the Manage > Appliances view.
  2. If there are multiple managers listed, one should show as connected and the other(s) should show disconnected.
  3. Delete any disconnected managers.
  4. Refresh the page or close and re-launch the application if the AIR console.
  5. View Build > Rules and the rules should be visible now.


If the above fix does not apply there may be an issue with rule files on the LEM. This will be resolved by upgrading to the same or next version of the LEM.

  1. Download the appropriate version from the SolarWinds Customer Portal.
  2. Follow the Upgrade Guide in the zip package to run the upgrade.

This should copy the necessary files into place. 

If you run into further issues, contact support to troubleshoot.




Last modified