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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > System Integrity Protection (SIP) is preventing install of LEM Agent on Mac OS X 10.x and later

System Integrity Protection (SIP) is preventing install of LEM Agent on Mac OS X 10.x and later

Created by Chris.Campbell, last modified by Alexandra.Nerpasova on Jan 24, 2018

Views: 482 Votes: 0 Revisions: 6

Updated January 24, 2018

Overview

You cannot install the LEM Agent because the System Integrity Protection on Mac® OS X version 10.x and later doesn't allow root access. You need root access to copy LEM Agent files to /System/Library/LaunchDaemons/.

Environment

  • All versions of LEM

Cause 

For security reasons, Apple® has locked down root access on any of the operating systems after 10.x.

Resolution

  1. Turn your Mac off.
  2. Disable SIP.
    1. Boot into Recovery mode by restarting your Mac while holding down the ‘Command’ and ‘R’ keys.
    2. Release these keys as soon as you see the Apple logo and loading bar.
    3. From the menu bar in Recovery mode, select Utilities > Terminal.
    4. Enter the following command in the Terminal window: csrutil disable.
    5. Press Enter.
    6. Close the Terminal window.
    7. Restart your Mac as usual.
  3. Once the machine is back up, run the csrutil status command to verify if the System Integrity Protection (SIP) is disabled.
  4. Install the agent, following standard instructions in Mac Agent install instructions.
  5. Re-enable SIP.
    1. Boot into Recovery mode by holding the Command+R keys while restarting your Mac.
    2. Select Utilities > Terminal.
    3. In the Terminal window, enter the following command: csrutil enable
    4. Press Enter.
    5. Exit the Terminal and restart your Mac.
  6. The agent install is complete.
 

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