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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Send Popup Message action is not working

Send Popup Message action is not working

Created by Jason Dee, last modified by MindTouch on Jun 23, 2016

Views: 1,228 Votes: 0 Revisions: 4

Overview

This article describes what to check when a Send Popup Message Action on your rule fails to send the popup message.

Environment

All LEM versions

Cause 

This occurs when there is a misconfiguration in the original rule.

 

Resolution

  1. Go to Build > Rules and edit the rule that sends the popup message.
  2. Verify that the Send Popup Message Action fields are set as shown:

Note that SystemStatus is the event name used in the Correlations section for this particular rule, but you will need to substitute that for the event name used by your rule.

 

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