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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Return error value in dispatcher's DbLogonServer(). The error code is: 13

Return error value in dispatcher's DbLogonServer(). The error code is: 13

Updated June 19, 2017

Overview

When running LEM Reports from any computer, some of the logs on the Reports machine show the following errors:

29 Dec 2016 15:48:07 [ORBacus:ThreadPerRequest:Dispatcher] FATAL com.crystaldecisions.data.jdbc - SQL Exception: [SQL State:]  08006   [Error Message:]  connection exception: connection failure: org.hsqldb.HsqlException: connection exception
29 Dec 2016 15:48:07 [ORBacus:ThreadPerRequest:Dispatcher] FATAL com.crystaldecisions.data.javaserver - Return error value in dispatcher's DbLogonServer(). The error code is: 13

Environment

LEM 6.3.x

Cause 

These errors can occur when the certificate on LEM is corrupted after an upgrade and the old certificate is no longer recognized by the HSQL.

Resolution

If your LEM is using a self-signed certificate, generate a new one. If you have signed and imported your own certificate, please contact SolarWinds Support.

Generate a new self-signed certificate:

  1. Connect to your LEM via SSH with the cmc account or through your hypervisor's virtual console.
  2. Go to the Manager menu and run the confselfsignedcert command.
  3. Confirm that you want to generate a new certificate.
  4. Access the console again after the service restarts.
 

 

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