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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > No events from specific connector after it has been started

No events from specific connector after it has been started

Created by Jason Dee, last modified by MindTouch on Jun 23, 2016

Views: 900 Votes: 1 Revisions: 3

Overview

This article provides brief information and steps to resolve the issue when no events come from the connector after configuring it. The Connector icon has turned green to indicate it started and the InternalToolOnline event under Monitor > LEM Internal Events is present. 

Environment

 

All LEM versions

Cause 

The issue is caused when your filter or nDepth condition is not correct. The Output field of the connector may be incorrectly configured.

 

Resolution

  1. Search with the following query in nDepth to verify there are no events coming in:
    Any Alerts.ToolAlias = *YOURCONNECTORNAME*
  2. Check that connector configuration to make sure the Output field is set to Alerts.

 

If you still see no events after checking those items, please contact SolarWinds Support.

 

 

 

 

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