Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Logon failed error in LEM Reports Console

Logon failed error in LEM Reports Console

Created by Justin Rouviere, last modified by Justin Rouviere on Dec 21, 2016

Views: 1,445 Votes: 3 Revisions: 7

Overview

This article describes how to handle login errors in Crystal Runtime reports.  

Environment

All LEM Reports Console versions

Resolution

To generate the Database Vendor Code, run the Database Maintenance Report and refer to the below articles.

Refer to the following articles to troubleshoot the error.

 

If you are not getting a Database Vendor Code, reinstall the LEM Reports software and Crystal Reports v11 Runtime. You may install the software to another machine to determine if it is a local machine problem or another possible issue.

 

If the error persists, contact SolarWinds Support.

 

Last modified

Tags

Classifications

Public