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LEM reports run with no result

Updated June 16, 2017

Overview

The reports application in LEM 6.2.1 keeps loading but does not return any results.

Environment

LEM 6.2.1

Cause 

This may be caused by memory issues.

Resolution

  1. Run an Event summary report and verify that results are displayed or not.
  2. Collect debug diagnostics. Refer to How to send LEM debugging information to Support.
  3. If the logs display no available memory to run reports, open nDepth.
  4. Run a 10-minute nDepth search:
    AnyAlert  (or blank search) for last 10 minutes
    InternalRuleFired for the last 24 hours
    InternalUnknownAgent and InternalDuplicateConnection for last 24 hours
    AnyAlert.EventInfo = *unmatched*  for the last 24 hours
    AnyAlert.EventInfo = *windows filtering platform*  for the last 24 hours
  5. Check for any messages and results.
  6. If there are no results, reboot LEM.
  7. Wait for 10 minutes and run the same search in Step 4.
 

 

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