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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > LEM Reports console error: You are attempting to use that falls under the Business Report Creation API license

LEM Reports console error: You are attempting to use that falls under the Business Report Creation API license

Created by Interspire Import, last modified by Justin Rouviere on Dec 13, 2016

Views: 1,532 Votes: 4 Revisions: 38

The following error occurs when launching the LEM Reports console:

LEM Reports console error.png

Environment

All versions of LEM Crystal Reports console

Cause

  • Crystal Reports version 11 Runtime is not installed correctly.
  • More than one instance of Crystal Reports is installed on the same machine.

Resolution

  1. Go to Control Panel > Programs and Features.  
  2. Locate Crystal Reports version 11 Runtime, and uninstall it. 
    Note: Uninstall any version of Crystal Reports in your machine. This is to avoid interference.  
  3. Download Crystal Reports version 11 Runtime found here and save it on your local machine. 
    NB: Launching the installer from a Network Share can cause failure.
  4. Extract the downloaded ZIP file. 
  5. Right-click on SetupCR11.exe and select Run as administrator.
    Note: The error will reappear if you do not run the file as an administrator.
  6. Complete the installation and restart the LEM Reports console.

You should now be able to launch the LEM Reports console without the above error. 

 

 

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