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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > LEM Reports console error: The program can't start because cslibu-2-0-0.dll is missing from your computer

LEM Reports console error: The program can't start because cslibu-2-0-0.dll is missing from your computer

Created by Jason Dee, last modified by MindTouch on Jun 23, 2016

Views: 1,945 Votes: 2 Revisions: 16

Overview

The following error occurs when launching the LEM Reports console:

 

                                    cslibu.png

Environment

All versions of LEM Reports Console

Resolution

  1. Go to Control Panel > Programs and Features.
  2. Locate Crystal Reports version 11 Runtime, and uninstall it.
    Note: Uninstall any version of Crystal Reports on your machine. This is to avoid interference. 
  3. Download Crystal Reports version 11 Runtime found here and save it on your local machine.
  4. Extract the downloaded ZIP file.
  5. Right-click on SetupCR11.exe and select Run as administrator. 
    Note: The error will reappear if you do not run the file as an administrator.
  6. Complete the installation and restart the LEM Reports console.

You should be able to launch the LEM Reports console without the above error. 

Cause

  • Crystal Reports version 11 Runtime is not installed correctly.
  • More than one instance of Crystal Reports is installed on the same machine.

 

 

 

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