Submit a ticketCall us

WebinarUpcoming Webinar: Know What’s Changed – with NEW Server Configuration Monitor

Change management in IT is critical. But, even with a good change management process, changes are too often not correctly tracked, if at all. The configuration of your servers and applications is a key factor in their performance, availability, and security. Many incidents can be tracked back to an authorized (and sometimes unauthorized) configuration change, whether to a system file, configuration file, or Windows® Registry entry. Join SolarWinds VP of product management Brandon Shopp to discover how the new SolarWinds® Server Configuration Monitor is designed to help you.

Register now.

Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > LEM Desktop Console upgrade error: This application cannot be installed

LEM Desktop Console upgrade error: This application cannot be installed

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,025 Votes: 0 Revisions: 14

Overview

The following error appears during a LEM Desktop Console upgrade:

Sorry, an error has occurred.

This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

 

                                     adobeairupgrade.png

Cause

An installer cannot be configured or misconfigured. This can occur because of the following reasons:

  • Adobe AIR is being upgraded from an older version that has a signature from an outdated certificate.
  • There are remaning items in your old console's installation folder or from the sim.console folder.

Environment

All LEM Desktop Console versions

Resolution

  1. Uninstall the SolarWinds Log and Event Manager Console and Adobe AIR from Control Panel > Programs and Features.

  2. Delete the entire sim.console folder from the user's profile:

    C:\Users\USERNAME\AppData\Roaming\
  3. Reinstall the SolarWinds Log and Event Manager Console and Adobe AIR.

Last modified

Tags

Classifications

Public