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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > LEM: Automatic Connector Update fails

LEM: Automatic Connector Update fails

Updated August 30th, 2017

Overview

The LEM automatic connector update fails with the error message: Synchronization with connectors repository has failed

Environment

  • LEM 6.3.1 and earlier

Cause

This issue has two known causes:

  • A security certificate required for the updates expired. This certificate was updated with Hotfix 6.
  • A change in the internal routing of the SolarWinds website is forcing the connector update traffic to use HTTPS, which it doesn't currently support. A resolution for this is being worked on internally.

Resolution

To resolve this issue, take any of the following actions:

 

Alternatively, you can manually apply the connector update using the CMC command line. For details, see:

https://support.solarwinds.com/Success_Center/Log_Event_Manager_(LEM)/LEM_User_Guide/0L0/010

 

Notes:

The latest connector update package is included in the full tool update package, which is available here:

http://downloads.solarwinds.com/solarwinds/Release/LEM/SolarWinds-LEM-Connectors.zip

 

Connector updates are also available from the SolarWinds Customer Portal. Click "Choose Download" and scroll down to the "Package containing latest supported product connectors" link.

 

 

 

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