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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > LEM 6.4 Reports Console does not install correctly

LEM 6.4 Reports Console does not install correctly

Updated: October 1, 2018

Overview

 

LEM Reports won't install due to Crystal Reports XI Release 2 .NET 2005 Server package on workstation/laptop.

 

crystalfailure2.png

 

The following error message apppears:

"The Crystal Report run-time engine is missing"

Environment

  • LEM 6.4 

Cause

The LEM Reports Console installs, but the Crystal runtime part fails due to the Crystal Reports XI Release 2.NET 2005 Server package being installed. 

Resolution

  • Uninstall the conflicting package and LEM Reports application, then install again as per normal procedure.

 

 
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