Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > LEM 6.4 Reports Console does not install correctly

LEM 6.4 Reports Console does not install correctly

Updated: October 1, 2018



LEM Reports won't install due to Crystal Reports XI Release 2 .NET 2005 Server package on workstation/laptop.




The following error message apppears:

"The Crystal Report run-time engine is missing"


  • LEM 6.4 


The LEM Reports Console installs, but the Crystal runtime part fails due to the Crystal Reports XI Release 2.NET 2005 Server package being installed. 


  • Uninstall the conflicting package and LEM Reports application, then install again as per normal procedure.


Last modified