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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > LEM 6.4 Hyper-V freezing with Out of Memory error

LEM 6.4 Hyper-V freezing with Out of Memory error

Updated: August 1, 2018

Overview

LEM added to Hyper-V freezes daily or every other day with a blank screen or Out of Memory error. 

Errorout of memory .png

Environment

  • LEM 6.4  Hyper-V deployment 

 

Cause 

When LEM is configured to back up with either Windows Backup or a 3rd party that utilizes VSS (Volume Shadow Copy Service ) for the backup process, and is paused for the VSS process, LEM will not recover from pausing(An known issue with the current Linux kernel). This issue is not exclusive to the LEM Appliance but affects multiple Linux distributions. This causes the machine to freeze and throw an Out of Memory error or freeze at the blue screen console. 

 

Resolution

  1. On the Hyper-V machine, open Settings. 
  2. Scroll down to Integration Services. 
  3. Clear the Backup or Checkpoint check boxes depending on your version of Hyper-V.

HypervVSSdisable1.png

4. Make sure you have removed the LEM virtual machine from any of your backup jobs. 

To back up the LEM Appliance, please see Configure backups on you LEM appliance.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

 

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