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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > LEM 6.4 Reports Console does not install correctly

LEM 6.4 Reports Console does not install correctly

Updated 18/07/2018



LEM Reports won't install due to Crystal Reports XI Release 2 .NET 2005 Server package on workstation/laptop.




The following error message apppears:

"The Crystal Report run-time engine is missing"


  • LEM 6.4 


The LEM Reports Console installs, but the Crystal runtime part fails due to the Crystal Reports XI Release 2.NET 2005 Server package being installed. 


  • Uninstall the conflicting package and LEM Reports application, then install again as per normal procedure.


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