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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > LEM 6.4.0 upgrade failed due to backup settings

LEM 6.4.0 upgrade failed due to backup settings

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Updated: June 14, 2018


This article provides instructions for resolving the following LEM 6.4 upgrade error:

Error: Unable to Migrate normailized-db-settings, some value is undefined at /tmp/trigeo/ line 30.

Error while backing up settings. All services are stopped. You should restart the appliance if you don’t want to try upgrade again! at /usr/local/contego/scripts/upgrade/pl line 142 <STDIN> line 1.

An error occurred during upgrade.


LEM_Upgrade_Error (3).JPG


  • LEM 6.3.1 HF 6 +


  1. Log into cmc.
  2. Navigate to the manager menu.
  3. To enter settings, type archiveconfig.
  4. To unschedule configured backup, select 4.backup.png
  5. Repeat for backupconfig and logbackupconfig.
  6. When complete, you may proceed with the 6.4 upgrade.

Optional: Once the upgrade is complete, if you had previously set a backup schedule, you'll need to repeat steps 4 and 5, and then select your desired backup schedule. 



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