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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > JRE Libraries are missing or not compatible

JRE Libraries are missing or not compatible

Created by Jason Dee, last modified by Perry Ginno Casio on Feb 06, 2017

Views: 3,678 Votes: 0 Revisions: 4

Overview

The following error message appears when trying to launch a Linux agent installer:

JRE Libraries are missing or not compatible.

Environment

  • LEM v6.2 or later
  • Linux with Java v6 or earlier

Cause 

Linux agents v6.2 or later require Java v7 to be able to properly launch the agent installer.

Resolution

If you are running Java v6 or earlier, you have three possible solutions:

  • Update the Java on your Linux host to Java 7 or later.
  • Verify the Agent Installer if it's the same bit with your OS (32 or 64)
  • Download and run v6.1 of the Linux Agent Installer from the Customer Portal as a workaround.

 

 

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