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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > How to upgrade to LEM 6.4 or later using an ISO across a network share

How to upgrade to LEM 6.4 or later using an ISO across a network share

Updated June 29, 2018


This article provides steps to upgrade Log Event Manager (LEM) 6.4 or later to the latest version using an ISO from a network share. During this process, the upgrade script disconnects the LEM virtual appliance from all LEM agents and consoles.


  • LEM 6.3.1 Hotfix 5 or higher


  1. Prepare the upgrade media.
    1. Download the Upgrade Package for LEM Virtual Appliance zip file from the SolarWinds Customer Portal.
    2. Place the ISO on the network share drive.

      The upgrade ISO path should look similar to: \\<server- IP>\<share-name>.

  2. Connect to the LEM virtual appliance using either the virtual console (vSphere or Hyper-V Manager) or an SSH client (such as PuTTY).

    Use port 22 when using an SSH client.

  3. Log in with your CMC user credentials.
  4. Access the CMC prompt.
  5. In vSphere, arrow down to Advanced Configuration, and then press Enter.
  6. In PuTTY, log in using your CMC credentials.
  7. At the CMC > prompt, enter: upgrade
  8. Follow the onscreen instructions to complete the LEM appliance upgrade.  

    After you perform an LEM upgrade, always reboot the LEM appliance.

    For more information, please see the SolarWinds LEM Upgrade Guide.



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