Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Failed to retrieve data from the database [Database Vendor Code: -5501]

Failed to retrieve data from the database [Database Vendor Code: -5501]

Updated March 11th, 2016

Overview

This article provides brief information and steps to resolve the following error when running reports using the Reports console: 

Failed to retrieve data from the database [Database Vendor Code: -5501]

5501.jpg

Environment

All LEM versions

Cause

The error is caused when running the Reports Console as a user who does not have rights to view reports (such as the Monitor role).

Resolution

To resolve the error, run reports as a user with the correct access (such as the Administrator or Reports role).

 

 

Last modified

Tags

Classifications

Public