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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Failed to retrieve data from the database [Database Vendor Code: -5501]

Failed to retrieve data from the database [Database Vendor Code: -5501]

Updated March 11th, 2016

Overview

This article provides brief information and steps to resolve the following error when running reports using the Reports console: 

Failed to retrieve data from the database [Database Vendor Code: -5501]

5501.jpg

Environment

All LEM versions

Cause

The error is caused when running the Reports Console as a user who does not have rights to view reports (such as the Monitor role).

Resolution

To resolve the error, run reports as a user with the correct access (such as the Administrator or Reports role).

 

 

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