Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register for your free eCourse.

Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Error installing AIX agent 6.X in older versions of AIX

Error installing AIX agent 6.X in older versions of AIX

Created by Justin Rouviere, last modified by MindTouch on Jun 23, 2016

Views: 1,030 Votes: 0 Revisions: 4

Overview

When installing a 6.X agent in an older version of AIX, you receive a variation on the below error and the agent installer will exit:

libjvm.so preloadLibrary(/tmp/install.dir.630836/AIX/resource/jre/lib/ppc64/compressedrefs/libj9vm27.so): Symbol resolution failed for /tmp/install.dir.630836/AIX/resource/jre/lib/ppc64/compressedrefs/libj9prt27.so because:
Symbol getsystemcfg (number 163) is not exported from dependent
module /usr/lib/libc.a[shr_64.o].
Could not load module /tmp/install.dir.630836/AIX/resource/jre/lib/ppc64/compressedrefs/libj9vm27.so.
System error: Exec format error
Examine .loader section symbols with the 'dump -Tv' command.
libjvm.so failed to load: j9vm27

Environment

LEM version 6.0 or higher AIX Agent

 

Cause 

This is caused by an older version of AIX. AIX 6 TL (tech level) 7 or higher is required to run Java 7. LEM 6.0+ agents require Java 7. 

Resolution

Install an older version of the LEM Agent or upgrade the AIX server to AIX 6 TL 7 or higher.

Notes:

  • If you prefer to install an older version of the LEM Agent, you need to make sure that the agent doesn't update (such as via Global Automatic Updates.)
  • Version 5.3 and possibly 5.7 should install without this error and allow the user to connect to the LEM to send data.

 

 

Last modified

Tags

Classifications

Public