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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Custom filters or widgets are missing and you can only see the defaults

Custom filters or widgets are missing and you can only see the defaults

Created by Jason Dee, last modified by Magdalena.Markova on Dec 17, 2018

Views: 1,199 Votes: 4 Revisions: 11

Updated Sept 10, 2016

Overview

This article describes the issue when logging into your account, all of your custom filters under Monitor and/or widgets under Ops Center are gone and only the defaults are displayed.

 

Environment

All version of LEM 

All version of NPM

 

Cause 

  • Your user profile may have been corrupted
  • Profile settings from another account have been imported

 

Resolution

  1. If there is another account that would have custom filters or widgets, try logging into that to see if that account is affected as well.
  2. If your account is affected and no settings have been imported that would have overwritten your account, your profile may have been corrupted.

 

For LEM:

- Please contact SolarWinds LEM Support to restore a good backup of your profile.

 

For NPM, NTA

- Please remove and re-add username

- manually return the view you do have. (much better if you have the same view for reference) 

 

 

 

 

 

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