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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > Cannot apply license key to LEM 5.7

Cannot apply license key to LEM 5.7

Overview

A valid license key cannot be applied to an evaluation copy of LEM v5.7.

Environment

LEM 5.7

Cause

LEM 5.7 cannot accept a license key when the system on which the installation resides has an incorrect system time.

Resolution

To enable application of a valid license key, you must first set the correct time server IP address and then configure the NTP service on the appliance to synchronize with that time server.

Perform the following steps:

  1. Log on to CMC.
  2. Enter the command appliance to open the CMC appliance menu.
  3. At the cmc::acm# prompt, enter the command ntpconfig. This command configures the virtual appliance’s Network Time Protocol (NTP) service to synchronize with a time server.
  4. Enter and apply a valid LEM license key.
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