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Home > Success Center > Log & Event Manager (LEM) > LEM - Knowledgebase Articles > An error occurred when attempting to retrieve the virtual hard disk

An error occurred when attempting to retrieve the virtual hard disk

Updated July 27th, 2016

Overview

This article describes and issue with deploying LEM on Hyper-V where the below error is generated.

An error occurred when attempting to retrieve the virtual hard disk <Filepath>\SolarWinds-LEM-6.2.1.vhd on server <Hyper-VHostname>

Environment

  • LEM 6.2.1
  • Hyper-V 2012 R2 Core

Cause 

There are files missing from the deployment of the LEM VM to Hyper-V

Resolution

  1. Download the Hyper-V version of LEM from your Customer Portal.
  2. Extract and deploy the folders to the storage accessible from the Hyper-V host:
    • Snapshots
    • Virtual Hard Disks
    • Virtual Machines
    • Virtual Machines 2012 R2
  3. Deploy the LEM VM into Hyper-V again, duplicating all files. The error should no longer persist.

 

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